Last Updated: August 26, 2026
Store Name: Panchanathan Stores
Website:https://panchanathanstores.com
Physical Store Address: 34/3, R.D.O Office Opposite, Kachirapalayam Road, Kallakurichi, Tamil Nadu, 606202, India
At Panchanathan Stores, every product is inspected for quality, packaging integrity, and expiry dates before dispatch. Due to hygiene, food safety, and religious sanctity standards, we maintain category-specific return and refund terms.
1. Category-Wise Policy Summary
| Product Category | Return Eligible | Exchange / Replacement Eligible | Policy Terms |
| Dry Fruits, Nuts & Seeds | No | Replacement only (for wrong item dispatched) | Perishable food product; final sale due to food safety and hygiene. |
| Drink Mixes (Tea, Coffee & Beverages) | No | Replacement only (for wrong item dispatched) | Sealed consumable standard; non-returnable once dispatched. |
| Pooja Items & Sacred Essentials | No | Replacement only (for wrong item dispatched) | Non-returnable due to religious sanctity and ritual purity. |
| Office & School Stationery | Yes (Within 3 Days) | Yes | Return/Refund accepted for damaged, defective, or incorrect items. |
2. Return Methods & Return Shipping Labels
For eligible Office & School Stationery items:
- Return Window: Requests must be initiated within 3 days (72 hours) of delivery.
- Return Methods:
- By Mail (Courier): Customers can ship the product back to our Kallakurichi address using any trackable courier service (India Post, ST Courier, Professional Couriers, Delhivery, etc.).
- In Store: Customers can return eligible items directly to our physical retail counter at Kachirapalayam Road, Kallakurichi.
- Return Shipping Label Cost: Return shipping is the customer’s responsibility. We do not provide prepaid return labels unless the return is due to an internal dispatch error (wrong item sent).
3. Restocking Fees & Refund Calculation
- Restocking Fee: Panchanathan Stores charges ₹0 (No Restocking Fee).
- Refund Deductions on Approved Stationery Returns:
- Original Delivery Charges: Outbound shipping charges paid at checkout are non-refundable.
- Platform & Gateway Processing Fee: A flat 5% platform and payment processing fee will be deducted from the product value.
- Net Refund Calculation:$\text{Net Refund} = \text{Product Price} – 5\% \text{ Platform Fee}$.
4. Refund Processing Time
Once your returned package reaches our facility and passes physical inspection:
- Prepaid Orders (UPI, Net Banking, Credit/Debit Cards): The approved partial refund will be credited to the original payment source within 5 to 7 business days.
- Cash on Delivery (COD) Orders: Refunds will be transferred via direct NEFT/IMPS bank transfer or UPI within 3 to 5 business days after verifying the customer’s payment details.
5. Mandatory Continuous Unboxing Video Requirement
To protect both our customers and our store against transit mishandling and fraudulent claims, an uninterrupted, continuous unboxing video is strictly mandatory for all return, refund, replacement, or missing-item claims.
- The recording must start before opening the outer courier parcel, clearly displaying the printed shipping label and tracking/AWB barcode.
- The video must be recorded in one continuous shot without any pauses, cuts, or edits.
- The unpacking and the physical defect, damage, or discrepancy must be shown clearly on camera.
- Claims submitted without a complete unboxing video cannot be approved or processed.
6. Transit Handling & Outer Parcel Tampering
- All orders are packed using secure, multi-layered protective packaging designed for transit across India.
- Tampered Parcels: If the outer delivery box or bag arrives visibly open, cut, or crushed, please refuse delivery from the courier executive and instruct them to mark it as “Refused due to outer tampering.”
- Accepting a visibly opened parcel without courier verification invalidates transit damage claims.
7. Order Cancellation Policy
- Orders can be cancelled free of charge prior to dispatch from our Kallakurichi premises.
- Once tracking information (AWB) is generated and the package has been handed over to the courier partner, cancellations are not permitted.
8. Customer Support & Return Address
To submit a return request, share your unboxing video, or initiate an inquiry, contact our team:
- Store Name: Panchanathan Stores
- Address: 34/3, R.D.O Office Opposite, Kachirapalayam Road, Kallakurichi, Tamil Nadu, 606202, India
- Phone / WhatsApp: +91 8344502106
- Email: shopperspot.kallakurichi@gmail.com
- Working Hours: Monday to Saturday | 9:30 AM to 8:30 PM IST