Last updated: 6 November 2026
Seller: S Panchanathan Stores, 34/3, R.D.O Office Opposite, Kachirapalayam Road, Kallakurichi, Tamil Nadu 606202, India
Every order is checked by hand before it leaves the shop: the right item, the right quantity, a good expiry date and an intact pack. It is then packed to reach you safely. Because of this, and because many of our products are food, pooja or personal-use items, we do not take returns for a change of mind. What we always do is set things right when something reaches you damaged, defective or wrong, and let you cancel free of charge before your order leaves us.
1. Our promise in short
| What happened | What we do |
| You changed your mind after the order left the shop | No return or exchange (this applies to every product, stationery included) |
| The item reached you damaged or defective | Replacement, or a full refund for that item if you prefer |
| We sent the wrong item or a wrong quantity | Replacement, or a full refund for that item if you prefer |
| An item is missing from your parcel | We send it, or refund it in full |
| You cancel before the order leaves the shop | Free, with a full refund (see section 4) |
There is no cancellation charge, restocking fee or processing fee on any of these.
2. How to report a damaged, defective, wrong or missing item
- Tell us within 48 hours of delivery or pick-up, on WhatsApp (+91 83445 02106), by email, or on our Raise a complaint page.
- Share your unboxing video (see section 3) and a photo of the item.
- For door delivery and pick-up, please check the items when you receive them; you can show us any problem on the spot.
- If we ask for the item back, we arrange it or pay the return postage. You never pay to send back an item that was our mistake or damaged on the way.
3. Unboxing video
To protect you and us from transit damage and false claims, please record a video while you open a courier parcel:
- Start recording before opening the outer parcel, with the shipping label and tracking number visible.
- Keep it in one continuous shot, with no cuts or edits.
- Show the damage, defect or difference clearly.
If the outer box or bag arrives open, cut or crushed, please refuse the parcel and ask the courier to mark it “Refused due to outer tampering”. We then send the order again or refund it.
4. Cancelling an order
- You can cancel the whole order or only some items, free of charge, until the order leaves the shop (while it shows New, Packing or Ready).
- Open your order from the link in your order email or WhatsApp, or from Track order or My account, and tap Cancel the order or some items. The new total and the refund are shown before you confirm.
- Once the order is out for delivery or handed to the courier, it can no longer be cancelled. If something is wrong when it arrives, section 2 applies.
- We may cancel an order ourselves if an item runs out or we can’t deliver to your address; you are then refunded in full.
5. Refunds
- Paid online (UPI, card, net banking): back to the same account. We start it the same working day; your bank usually shows it within 5 to 7 working days.
- Paid at the shop: in cash at the shop, or by UPI within 3 to 5 working days.
- When you cancel the whole order before it leaves us, or the whole order was our mistake, the delivery charge is refunded too.
6. Contact
- Phone / WhatsApp: +91 83445 02106
- Email: shopperspot.kallakurichi@gmail.com
- Shop and support hours: Monday to Saturday 9 AM to 9 PM, Sunday 9 AM to 3 PM
- Grievance officer: S. Santhosh Kumar, +91 83445 02106, shopperspot.kallakurichi@gmail.com (Raise a complaint)