IN SHORT
- Door delivery today within 2 km of our shop in Kallakurichi, free pick up at the shop, and courier across India.
- Courier: South India in 3 to 7 days, the rest of India in 4 to 10 days.
- Every charge is shown at checkout, before you pay.
Ways we deliver
Checkout shows only the ways that reach your address, with the exact charge, after you type your address and before you pay.
| Way | Who can use it | Charge |
|---|---|---|
| Door delivery by our staff | Homes within 2 km of the shop | ₹20; free above ₹499 |
| Pick up at the shop | Kallakurichi addresses | Free |
| Courier | All of India except the places listed below | From ₹59 (see Charges) |
We do not send courier yet to Andaman and Nicobar, Arunachal Pradesh, Assam, Jammu and Kashmir, Ladakh, Lakshadweep, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim and Tripura. If your pincode is not served, checkout tells you before you pay, and you can WhatsApp us to ask.
Delivery times
Door delivery (Kallakurichi)
- Orders placed by 5 PM, Monday to Saturday, come the same day in the time slot you choose: 10 AM to 12 noon, 12 to 2 PM or 2 to 5 PM. A slot closes one hour before it ends.
- Orders after the last slot, on Sunday or on a shop holiday come on the next delivery day. Checkout shows the slots still open.
- Fresh items marked “Tomorrow” come the next delivery morning, 7 to 10 AM, if booked by 6 PM the day before.
- Daily repeat items come 7 to 8 AM on the days you choose.
Pick up
- Your order is usually ready about 1 hour after you order. We send you a message when it is ready, and you can collect it any time from then until the shop closes that day.
Courier
- We pack and hand over courier orders within 1 to 2 working days.
- South India (Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana, Puducherry): usually 3 to 7 days. Rest of India: usually 4 to 10 days. In every case we aim to deliver within 15 days at most.
- Orders placed from Friday 11 AM to Sunday leave the shop on Monday.
- Times are counted from the day your payment is received, and do not include Sundays and public holidays.
Charges
Door delivery: ₹20 a trip; free when your items total ₹499 or more. Smallest order ₹99. Up to 15 kg per trip.
Local Pass (₹99 a month): free door delivery on every local order of any amount, plus Tomorrow and Daily deliveries. It never renews by itself: near the end we send a payment link and you choose.
Courier (weight of the packed parcel):
- South India: ₹59 for the first 500 g, plus ₹30 for each further 500 g. Free above ₹799 for parcels up to 1 kg.
- Rest of India: ₹79 for the first 500 g, plus ₹50 for each further 500 g. Free above ₹1,199 for parcels up to 1 kg.
- No smallest order for courier. Up to 3 kg per parcel; for bigger orders, WhatsApp us.
Pick up: free, no minimum.
Coupons for free delivery work on door delivery and courier. Delivery charges are shown separately in your bill at checkout.
Payment
- Door delivery and courier orders are paid online (UPI or card) before they leave. There is no cash on delivery.
- Pick-up orders can be paid online or at the shop (cash or UPI).
Items that stay in Kallakurichi
Some items cannot go by courier because they are cold, heavy, fragile or fire-risk (for example ice cream, fresh items, large packs and fireworks). They are marked “Kallakurichi only”. We bring them to homes within 2 km, or keep them for pick up. If your address is outside that area, checkout asks you to remove them before you pay.
Your address and receiving the order
- We deliver to the address you give at checkout. Please add a landmark and a mobile number we can reach.
- To change the address, WhatsApp us before the order is packed. After a courier parcel has left, the address cannot be changed.
- Our delivery staff call before coming. If we cannot reach you or nobody is home, we call to fix a new slot. If we still cannot deliver after two tries, we keep the order at the shop for pick up for 3 days, then cancel it and refund the items.
- Courier companies usually try more than once. If a parcel comes back to us because it was refused or nobody was available, we refund the product amount; the original delivery charge is not refunded, and we charge nothing extra for the return.
Tracking your order
- You get an email (if you gave one) and can get WhatsApp updates at every step: packing, ready, out for delivery, shipped and delivered.
- Courier orders get the courier name, tracking number and the courier’s own tracking link when they leave.
- You can also open your order any time from Track order with your order number and mobile number.
Damaged, missing or wrong items
Check the parcel when it arrives, and please record an unboxing video. If something is damaged, missing or wrong, tell us within 48 hours on WhatsApp or through Raise a complaint, with the video and photos. Returns, replacements and refunds follow our Returns and Refunds Policy.
Delays
Weather, strikes, courier or postal problems and events outside our control can delay delivery. If your order is late, we will tell you and help you track it. If a courier order has not reached you within 15 days of dispatch, contact us and we will trace it, send it again or refund you.
Cancelling
You can cancel free of charge before your order is packed and handed over (WhatsApp us or reply to your order message). Once it has left the shop, please see our Returns and Refunds Policy.
Questions
WhatsApp or call +91 83445 02106, or email shopperspot.kallakurichi@gmail.com. We answer during shop hours: Monday to Saturday 9 AM to 9 PM, and Sunday 9 AM to 3 PM.
Grievance officer: S. Santhosh Kumar, +91 83445 02106, shopperspot.kallakurichi@gmail.com. We acknowledge complaints within 48 hours and resolve them within 30 days.
S Panchanathan Stores (proprietorship), 34/3, R.D.O Office Opposite, Kachirapalayam Road, Kallakurichi, Tamil Nadu 606202. GSTIN 33EEKPS4897K1ZK.